Frequently Asked Questions
Everything you need to know about our 20Gbps high-performance storage.
What is the maximum speed of USB 3.2 Gen 2x2?
USB 3.2 Gen 2x2 supports data transfer speeds of up to 20Gbps, double the speed of standard USB 3.2 Gen 2, provided your host device and cable also support the protocol.
Is your hardware backward compatible?
Yes, our USB 3.2 Gen 2x2 devices are fully backward compatible with USB 3.2 Gen 1 (5Gbps), USB 3.1, and USB 2.0 ports, though speed will be limited to the port's maximum rating.
How long does shipping take?
We offer expedited shipping worldwide. Domestic orders typically arrive within 2-3 business days, while international shipping ranges from 5-10 business days depending on the destination.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your product's performance, you can return it in its original packaging for a full refund.
Do I need a special cable for 20Gbps speeds?
Yes, to achieve full 20Gbps performance, you must use a certified USB-C to USB-C cable rated for USB 3.2 Gen 2x2 or higher.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.